FAQs

Frequently Asked Questions

Free Shipping across Malaysia whereas a Flat Rate Shipping Fee of RM30 is applicable for Overseas Shipments.

Unfortunately, we have decided to remove this option due to the current pandemic is getting more severe, however, we do provide Free Shipping for Local Buyers.

We accept payment through Direct Bank Transfer, Online Banking, PayPal, and Credit/Debit Card.

Your order will be shipped after the funds have cleared in our account. The delivery usually takes within 1-7 working days.

Yes, your data is protected. Every transaction will be done through a safe and reputable payment gateway provider. Your financial details are securely encrypted and never shared. However, we strongly recommend our customer to use strong passwords for online accounts and not to use public Wi-Fi while accessing personal bank accounts.

You will receive an invoice for your order through provided email address.

If you can see a “Add To Cart” button on the product page, this means that the product is still in stock. If the product is not in stock, you will see the word “Available on backorder” sits on top of the “Add To Cart” button which basically means that you can still place the order but you will receive the item at a future date. Rest assured, we promised to ship the item as soon as the stock is available.

After you have successfully made payment and enrolled yourself for the online course, you will receive a link to access to the course via email (Preferably Gmail). You may then click the link to gain your access to the course and begin your learning right away.

A jar of candle could be used up to 32 hours. Basically we recommend customer to light up the candle for around 1-3 hours daily for calming and relaxation purposes. Kindly be reminded to use a match or a stick to snuff out the flame instead of blowing it with mouth.

Basically all types of Love&32’s scented candles are suitable and safe during pregnancy except for Wild Bluebell aroma candle, as it contains Moschus. Rest assured, our candles are purely handmade. It is non-toxic, lead-free, and no paraffin. Our candles are aromatherapy candles which solely made with Plant-based soy wax and quality natural oils for scenting.

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